Have a question about a product, order, or design idea? Start a chat to connect instantly with our assistant, or reach out and our team will be happy to help.
We are generally available for questions on weekdays from 9am to 5pm EST. We will get back to you as soon as possible if you message us outside of those hours.
General Questions
Use the button below to request a sample.
We do have sales every now and then.
The best way to stay informed and know about upcoming sales events is to subscribe to our newsletter using the form below (in the footer of this page.
Yes, we offer virtual design consultations with our team of experts to help you create the perfect home.
Free 20 minute Virtual Interior Design Consultation can be scheduled via the link below:
For all other interior design inquiries please visit:
www.laurieyappdesign.com
Some of our products can be customized to fit your specific needs and preferences. Contact us for more information.
Either open a new chat or send us an email at support@laurieyappdesign.com explaining what kind of changes you would like to have done to a particular product, and we will do our best to accomodate.
Note:
1. There are usually fees associated with customizations. The fees will be communicated with you and you will be sent an invoice.
2. Customized products will likely take longer to deliver.
We ship to Canada and USA. Shipping is free.
You can add a product to your cart and you will see estimated delivery times displayed right next to it.
Products ship from within the USA or Canada, depending on which product was ordered.
You may receive multiple packages in some cases.
Please visit the Shipping Policy page for more information.
Please reach out directly to our support@laurieyappdesign.com email address with your question and we will get back to you with a quote as soon as possible.
From there we can draft and invoice and complete any bulk orders.
Tracking numbers are emailed to each customer who places an order as soon as their products ship.
You can also click the "Track my Order" in the footer of this page
Support / Contact Us
Both companies Laurie Yapp Design and Laurie Yapp Home are heavily intertwined and currently share the same support system, which uses support@laurieyappdesign.com. This ensures all inquiries are handled in one place. The address may change in the future as we continue to expand, but for now, please use support@laurieyappdesign.com for all support requests.
Absolutely! Our team is here to help you with any questions or concerns you may have about our products and how they will fit in your space.
Click the chat icon in the bottom right to begin a conversation with us.
You can also book a free 20 minute virtual interior design consultation with our team of designers to help you choose the right pieces.
Or visit www.laurieyappdesign.com to schedule a longer length interior design consultation.
Please fill out the damage claim form on our return policy page (within 48 hours of delivery and we will get back to you as soon as possible and work to make it right.
