Dear Valued Customer,
Thank you for choosing Laurie Yapp Home for your furniture and home decor needs. We genuinely appreciate your support as a valued customer of our growing business. Our commitment is to provide you with high-quality products and excellent service. To ensure transparency and clarify our return policy, we have outlined the terms and conditions below:
1. Returnable Items
Small Accessory Items and Rugs: We understand that sometimes, even the most well-thought-out purchase may not meet your expectations. For small accessory items and rugs, we are willing to consider returns on a case-by-case basis. If you receive an item that you believe is not as described or is damaged, please contact our customer service team within 14 days of receiving your order. We will assess the situation and work with you to find a satisfactory solution, which may include a return, exchange, or refund.
2. Non-Returnable Items
Furniture: Due to the size and nature of our furniture items, most of them are non-returnable. We encourage you to make well-informed decisions before making your purchase. Please carefully review product specifications, dimensions, and images on our website, and feel free to reach out to our customer service team if you have any questions.
Artwork, Mirrors, Lighting: These items are considered final sale and are non-refundable. We advise you to inspect these items carefully upon delivery to ensure they meet your expectations in terms of quality and appearance.
Final Sale or Clearance Items: Items marked as "final sale" or "clearance" are sold as-is and cannot be returned or exchanged. These items are typically offered at significant discounts, and their condition may vary.
Why We Need This Policy:
As a growing business, we are dedicated to providing quality products at competitive prices. Implementing this return policy allows us to maintain affordability and offer you the best value for your money. By limiting returns on larger, non-returnable items, we can keep our prices reasonable and continue to grow our business, ensuring a wide range of stylish and affordable home furnishings for our customers.
We genuinely appreciate your understanding of this policy, and we want to assure you that it enables us to focus on what we do best – providing exceptional products and service. We remain committed to your satisfaction, and our customer service team is here to assist you with any questions or concerns you may have.
Please note that this return policy is subject to change, so we recommend reviewing it before making future purchases. Your feedback is valuable to us, and we strive to continually improve our offerings and policies to better serve you.
Thank you for choosing Laurie Yapp Home, and for supporting our small business. We look forward to serving you again in the future.
Warm regards,
Laurie Yapp Home