Return Policy

Return Window

You have 7 days from the date you receive your item to request a return.

Return Eligibility

To be eligible, the item must be:

• In the same condition you received it (unused/undamaged)
• With tags attached
• In the original packaging
• Accompanied by a receipt or proof of purchase

A 25% restocking fee applies to all items that are approved for return.

How to Start a Return

Email support@laurieyappdesign.com within 7 days of delivery. We’ll provide the appropriate return address.

You are responsible for arranging the shipment and purchasing your own return shipping label. 

Questions? Reach us anytime at support@laurieyappdesign.com.

Cancellations

We accept order cancellations within 24 hours of purchase.

Damages & Issues

Please inspect your order upon delivery. If an item arrives defective, damaged, or incorrect, contact us immediately so we can evaluate and make it right.

Exceptions / Non-Returnable Items

These items cannot be returned:

• Custom-made & final-sale products: Most items in our Artwork collections (Artwork, Artwork Bundles, Polyptych Artwork, and Rug Artwork) are made to order and are final sale (no returns or exchanges).
• Samples: All samples and rug samples are final sale.
  
• Sale items & gift cards: Not eligible for return.

If you’re unsure whether your purchase is final sale, please contact us before ordering—we’re happy to help.

Exchanges

If you need a different item, please return the original (if eligible). Once the return is accepted, place a separate purchase for the new item.

Refunds

We’ll notify you after we receive and inspect your return to confirm approval. If approved, a refund (less the 25% restocking fee) will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact support@laurieyappdesign.com.